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Lettings Manager

Ref: JN -032018-60125
GBP26000.00 - GBP30000.00 per annum
UK, North West
Property & Real Estate, Residential
28th March 2018
Job Type

Lettings Manager

Based Manchester

My client, one of the fastest-growing residential property managing agents in the North-West, is seeking a Lettings Manager to join their Manchester team. This is an incredibly exciting position for anyone with a proven track record of delivering exceptional customer service. The successful candidate will also have a flair for sales and will be adept at handling difficult situations.

Responsibilities and Duties

  • Organising resident events and managing budget spend
  • Organising and managing monthly resident events to encourage engagement, whilst keeping costs down
  • Building relationships with local retailers and restaurateurs to agree special offers for residents
  • Keeping resident portal up to date

Marketing & Advertising

  • Work with the General Manager and marketing team to coordinate an overall strategy for the scheme
  • Know competitors and be able to leverage the product as a differentiation in the marketplace
  • Proficiently articulate the value proposition of the property
  • Deliver a positive and consistent personal experience with all customers
  • Monitor all advertising and daily update availability on the system
  • Update property Facebook page three times per week

Ensure appearance of property meets required standards

  • Complete daily checklist
  • Report all property deficiencies
  • Respond to, follow up and close work order requests when applicable
  • Ensure lease paperwork is accurate
  • Administrative duties as assigned

Generate new lets

  • Daily management of 100% of leads into the internal management system
  • Conduct 3 follow-ups per lead
  • Follow up with a phone call to every prospective resident within 24 hours of a property tour (additional follow up via e-mail to take place within 48 hours)

Arranging Tenancies

  • Check-ins: ensuring legal documentation is accurate
  • Ensuring that repairs are completed within a reasonable timescale
  • Providing exceptional service to the residents, including providing informed and accurate advice in order to ensure that resident retention rates remain high
  • Registering the resident's deposit in a secure deposit scheme
  • Drafting AST's and tenancy documents
  • Preparing handover packs & tenants guides
  • Providing an introduction to the building and tour of the facilities available
  • Quarterly internal inspections of the apartments are required, creating a findings report and where there is a maintenance issue or something which needs attention, actioning this promptly
  • Conducting pre-tenancy inspections to ensure that the property is immaculate prior to moving in
  • Arranging EPC, inventories, furniture installation and removal

Managing Maintenance

  • Liaising with the maintenance team and third-party companies to arrange for repairs to be completed to a professional standard in a timely manner, following procedures to ensure that service standards are consistent


  • Proactively demand and collect rent arrears, chasing unpaid rents at least twice a week and providing regular updates to the client account manager
  • Serving required legal notices at the correct time to ensure landlord can regain possession accordingly
  • Instruct solicitors on behalf of the client, in the event that legal action is required
  • Attend court on behalf of the client where possession and rent arrears proceedings are brought
  • Charging late payment fees as soon as they are due, to encourage residents to pay on time in future


  • Running reports 8 weeks prior to the end of tenancy and liaising with residents accordingly to agree renewals. Negotiate rental increases in line with market rent
  • Prepare memorandums to formalise any lease extensions, ensuring residents sign and return renewal documentation in a timely manner and make payment of fees accordingly

Check Outs

  • Arranging check-out appointment and liaising with the residents regarding deductions where required
  • Arranging for deposits to be released in a timely manner - in line with legislation and company procedure
  • Releasing deposits

Critical Skills

  • Customer service, including negotiation skills and dealing with difficult situations/disputes
  • Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (training, however, will be provided)
  • ARLA qualification
  • First Aid
  • Health & Safety
  • Knowledge of all systems, facilities and equipment on site and a basic understanding of how to test and maintain them


  • Proactive, positive and can do
  • Enthusiastic and passionate about customer service
  • Professional and credible

Please call Hannah on 0161 457 0105 to discuss this role in more detail, or any future move within the property industry.

If this role is not of interest, please feel free to register with your cv so you can be considered for any roles as soon as they become available. Alternatively, you can also register for job alerts via email.

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